Returns

Returns & Refunds Policy

Last Amended 19/06/2026

Thank you for choosing Optimax Products. If you have received damaged or defective items, we sincerely apologise. Please contact our Customer Service team so we can resolve this quickly:

Phone: 0333 005 1808
Email: customer.support@optimaxproducts.com

If the return is the result of our error - including damaged, defective, or incorrectly shipped items - we will cover the cost of return shipping.

Standard No‑Fault Returns

If you wish to return an item that is not faulty, the following conditions apply:

  • Returns must be made within 14 calendar days of purchase.
  • Products must be returned at your own cost.
  • Items must be unused, undamaged, and in their original packaging.
  • Goods must be returned in full pack quantities - we cannot refund partial packs.
  • Delivery charges are non‑refundable.

The goods remain your responsibility until they have been received and booked into our warehouse. Proof of delivery may be required.

How to Return Your Items

To ensure your return is processed quickly:

  1. Contact Customer Services to request a Return Material Authorisation (RMA).
  2. Clearly attach the RMA form to the outside of the package.
  3. Send the goods back using a reliable courier service.

Once your return has been received and inspected, your refund will be processed.