Terms and Conditions
Last Amended 24/03/2026
Optimax Online Terms and Conditions of Sale
Your attention is drawn in particular to the provisions of clause 2.2 and clause 12.
AGREED TERMS
1.1 Company details. Southgate Global Limited (company number 05910826) (we and us) is a company registered in England and Wales and our registered office and main trading address is at Sterling House Hamlin Way, Hardwick Narrows, King's Lynn, England, PE30 4NG. Our VAT number is GB201321483. We operate the website https://optimaxproducts.com/ (Website).
1.2 Contacting us. To contact us telephone our customer service team at (+44) 0333 005 1808 or email customer.support@optimaxproducts.com. How to give us formal notice of any matter under the Contract is set out in clause 15.2.
2.1 Our contract. These terms and conditions (Terms) apply to the order by you and supply of goods by us to you (Contract). No other terms are implied by trade, custom, practice or course of dealing. These Terms may be updated by us from time to time without notice to you. The latest version of these Terms shall apply to the Contract when the order is accepted.
2.2 Consumer customers: We only supply Goods (as defined below) to businesses and by placing an order you confirm you are a business. If you are a consumer, you must not place an order.
2.3 Entire agreement. The Contract is the entire agreement between us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.
2.4 Language. These Terms and the Contract are made only in the English language.
3. Placing an order and its acceptance
3.1 Placing your order. Please follow the onscreen prompts to place an order. Each order is an offer by you to buy the goods specified in the order (Goods) subject to these Terms.
3.2 Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate.
3.3 Acknowledging receipt of your order. After you place an order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 3.4.
3.4 Accepting your order. We will confirm our acceptance to you by sending you an email that confirms that the Goods have been dispatched (Dispatch Confirmation). The Contract between you and us will only be formed when we send you the Dispatch Confirmation.
3.5 If we cannot accept your order. If we are unable to supply you with the Goods for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the Goods, we will refund you the full amount including any delivery costs charged as soon as possible.
4.1 The images of the Goods on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Goods. The colour of your Goods may vary slightly from those images.
4.2 Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site have a 2% tolerance.
4.3 The packaging of your Goods may vary from that shown on images on our site.
4.4 We reserve the right to amend the specification of the Goods if required by any applicable statutory or regulatory requirement.
5. AGE RESTRICTED Goods and Due Diligence
5.1 Some of the Goods available for sale on the Website are age-restricted and must not be purchased by or for individuals below the legally required age to purchase those Goods. Any age-restricted product will be clearly described as such on the Website. It is an offence to attempt to buy age-restricted Goods if you are under the required age or to attempt to purchase any such product on behalf of an underage third party.
5.2 By placing an order for the purchase of Goods, you confirm that you are of the appropriate age to receive and use the specified certification of the Good(s) so ordered. If you are ordering a product for a third party, you hereby certify that the intended recipient of the order is of the appropriate age to receive and use the Goods ordered.
5.3 We reserve the right not to supply any age-restricted Goods where it reasonably believes that you are below the relevant minimum age.
5.4 Proof of age verification will be requested on delivery of age restricted Goods. Where evidence cannot be provided that the recipient is over the age of 18, or where the delivery driver is not satisfied that they have been provided with acceptable identification, the age-restricted Goods will not be handed over.
5.5 We shall retain records of due diligence, including all age verification information for six years and shall permanently destruct the document at the end of the six-year retention period, unless we are required by law to retain such information for longer than six years.
6.1 You may cancel the Contract prior to the Goods being dispatched and receive a refund by telephoning our customer service team at (+44) 0333 005 1808. If you cancel the Contract in accordance with this clause 6.1, we will refund the price of the Goods and will refund you on the credit card or debit card used by you to pay (if payment has been taken).
6.2 To cancel the Contract after the Goods have been dispatched you must contact our customer service team at (+44) 0333 005 1808 or email customer.support@optimaxproducts.com and comply with our returns policy found at https://optimaxproducts.com/pages/returns.
6.3 Where you cancel the Contract under clause 6.2, you must return the Goods to us at your cost without undue delay, and in any event not later than 14 days after the day of the Dispatch Confirmation.
6.4 If you have cancelled the Contract in accordance with clause 6.2 and returned the Goods in accordance with clause 6.3, we will refund the price of the Goods following receipt of the Goods in accordance with our returns policy and will refund you on the credit card or debit card used by you to pay. Delivery charges will not be refunded.
7. Delivery, transfer of risk and title
7.1 Please see https://optimaxproducts.com/pages/delivery for our delivery information. Any delivery lead times provided are an estimate only and not guaranteed.
7.2 We will email you with an estimated delivery date, which will endeavour to be no more than 3 working days (excluding weekends and bank holidays in the UK) of the Dispatch Confirmation. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 14 for our responsibilities when this happens. Time of delivery shall not be of the essence of the Contract.
7.3 Delivery is complete once the Goods have been unloaded at the address for delivery set out in your order and the Goods will be at your risk from that time.
7.4 You own the Goods once delivery has been completed.
7.5 If we fail to deliver the Goods, our liability is limited to the cost of obtaining replacement goods of a similar description and quality in the cheapest market available, less the price of the Goods. However, we will not be liable to the extent that any failure to deliver was caused by an Event Outside Our Control, or because you failed to provide adequate delivery instructions or any other instructions that are relevant to the supply of goods.
7.6 We will attempt to make delivery twice but if after two attempts to deliver you fail to take delivery of the Goods, we shall return the Goods to our warehouse and may resell part of, or all the Goods. We shall repay you the price you paid for the Goods after deducting reasonable storage, insurance and selling costs and any shortfall between the resale price and the price you paid for the Goods. Delivery charges will not be refunded.
7.7 We may deliver the Goods by instalments. Each instalment shall constitute a separate contract. Any delay in delivery or defect in an instalment shall not entitle you to cancel any other instalment.
8.1 Unfortunately, we do not deliver to addresses outside the UK.
8.2 You may place an order for Goods from outside the UK, but this order must be for delivery to an address in the UK.
9. Price of goods and delivery charges
9.1 The prices of the Goods will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system. However, please see clause 9.5 for what happens if we discover an error in the price of Goods you ordered.
9.2 Prices for our Goods may change from time to time, but changes will not affect any order you have already placed.
9.3 The price of Goods excludes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in VAT takes effect.
9.4 The price of the Goods does not include delivery or installation charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to our Delivery Charges page https://optimaxproducts.com/pages/delivery.
9.5 We sell a large number of Goods through our site. It is always possible that, despite our reasonable efforts, some of the Goods on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:
(a) where the Goods' correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Goods to you; and
(b) if the Goods' correct price is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. However, if we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Goods and refund you any sums you have paid.
9.6 At our sole discretion, we may from time to time offer price promotions on Goods. Such promotions shall be subject to availability and terms and conditions accompanying the promotions, including the time period that such promotional pricing will remain valid or other requirements for the promotional pricing, shall apply.
10.1 You can only pay for Goods using a debit card or credit card. We accept the following cards: Visa, Master Card, Maestro, Discover, Diners, Union.
10.2 Payment for the Goods and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your Goods.
11. Our warranty for the goods
11.1 The Goods are intended for use only in the UK. We do not warrant that the Goods comply with the laws, regulations or standards outside the UK.
11.2 We provide a warranty that on delivery and for any additional warranty period specifically detailed for the Goods in our manual provided with the Goods, or on the Website page for the Goods, the Goods shall:
(a) subject to clause 4, conform in all material respects with their description; and
(b) be free from material defects in design, material and workmanship.
11.3 Subject to clause 11.4, if:
(a) you give us notice in writing within a reasonable time of discovery that some or all of the Goods do not comply with the warranty set out in clause 11.2; and
(b) in relation to any extended warranty period only, you comply with the warranty conditions set out in the manual provided with the Goods; and
(c) we are given a reasonable opportunity of examining the Goods; and
(d) we ask you to do so, you return the Goods to us at our cost,
we will, at our option, repair or replace the defective Goods, or refund the price of the defective Goods in full.
11.4 We will not be liable for breach of the warranty set out in clause 11.2 if:
(a) you make any further use of the Goods after giving notice to us under clause 11.3; or
(b) the defect arises because you failed to follow our written instructions as to the storage, commissioning, installation, use and maintenance of the Goods or (if there are none) good trade practice regarding the same; or
(c) where an extended warranty period is applicable, you fail to comply with any requirements set out in the warranty conditions set out in the manual provided with the Goods; or
(d) you alter or repair the Goods without our written consent; or
(e) the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or
(f) the Goods differ from their description or specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.
11.5 We will only be liable to you for the Goods' failure to comply with the warranty set out in clause 11.2 to the extent set out in this clause 11.
11.6 Except as expressly stated in these Terms, we do not give any representations, warranties or undertakings in relation to the Goods. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Goods are suitable for your purposes.
11.7 These Terms also apply to any repaired or replacement Goods supplied by us to you.
12. Our liability: your attention is particularly drawn to this clause
12.1 References to liability in this clause 12 include every kind of liability arising under or in connection with the Contract including but not limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.
12.2 We only supply the Goods for internal use by your business, and you agree not to use the Goods for any resale purposes.
12.3 Nothing in these Terms limits or excludes our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
(d) any other liability that cannot be limited or excluded by law.
12.4 Subject to clause 12.3, we will under no circumstances be liable to you for:
(a) any loss of profits, sales, business, or revenue; or
(b) loss of business opportunity; or
(c) loss of anticipated savings; or
(e) any indirect or consequential loss.
12.5 Subject to clause 12.3, our total liability to you for all losses arising under or in connection with the Contract will in no circumstances exceed 100% of the price of the Goods.
12.6 This clause 12 shall survive termination or expiry of the Contract.
13.1 Without affecting any of our other rights, we may suspend the supply or delivery of the Goods to you, or terminate the Contract with immediate effect by giving written notice to you if:
(a) you commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within 10 days of you being notified in writing to do so;
(b) you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business; or
(c) your financial position deteriorates to such an extent that in our reasonable opinion your capability to adequately fulfil your obligations under the Contract has been placed in jeopardy.
13.2 Termination of the Contract shall not affect your or our rights and remedies that have accrued as at termination.
13.3 Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect.
14. Events outside our control
14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).
14.2 If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
14.3 You may cancel the Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will return (at our cost) any relevant Goods you have already received and we will refund the price you have paid, including any delivery charges.
15.1 When we refer to "in writing" in these Terms, this includes email.
15.2 Any notice given by one of us to the other under or in connection with the Contract must be in writing and be delivered by hand, sent by pre-paid first class post or other next working day delivery service, or email.
15.3 A notice is deemed to have been received:
(a) if delivered by hand, at the time the notice is left at the proper address;
(b) if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second working day after posting; or
(c) if sent by email, at 9.00 am the next working day after transmission.
15.4 In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
15.5 The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
(a) We may assign or transfer our rights and obligations under the Contract to another entity but will always notify you in writing or by posting on this webpage if this happens.
(b) You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.
16.2 Variation. Any variation of the Contract only has effect if it is in writing and signed by you and us (or our respective authorised representatives).
16.3 Waiver. If we do not insist that you perform any of your obligations under the Contract, or if we do not exercise our rights or remedies against you, or if we delay in doing so, that will not mean that we have waived our rights or remedies against you or that you do not have to comply with those obligations. If we do waive any rights or remedies, we will only do so in writing, and that will not mean that we will automatically waive any right or remedy related to any later default by you.
16.4 Severance. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
16.5 Third party rights. The Contract is between you and us. No other person has any rights to enforce any of its terms.
16.6 Governing law and jurisdiction. The Contract is governed by English law and you and we each irrevocably agree to submit all disputes arising out of or in connection with the Contract to the exclusive jurisdiction of the English courts.